Appointments

An appointment scheduling system that has been correctly implemented has unlimited benefits not only to the service department, but also more importantly has a positive impact with the customer during service reception. This is the first step to establishing a relationship with the customer.

The service advisors get away from just being “order takers” because of the long lines during the morning rush. With an effective appointment system a “consulting process” starts to take place between the advisor and customer. An advantage includes spending the necessary time with the customer to verify customer concerns at the vehicle. Service advisors now truly start to become service consultants.

This process creates the perception and influences how the customer will score your service departments’ performance when responding to the manufacturer customer satisfaction surveys.

Some appointment systems benefits include:

– Customer with appointments get there vehicle serviced the same day
– No long lines in the morning at the service reception drive
– Customers are promptly greeted and assisted on their specific arrival times.
– No delays of service write up upon customer arrival
– More time to review history and up-sell needed customer pay services
– Repair orders are pre-written prior to the customer’s arrival time
– Computer generated appointment listings and “no-show” reports

Dealer Automated consultants will train and work on-site with your service staff to implement a successful and effective customer appointment system using your computer system.